.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:48px 24px;background:#f7f7f8;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;line-height:1.5;color:#1a1a1a}.auth-card{width:100%;max-width:430px;background:#fff;border:1px solid #e5e7eb;border-radius:20px;padding:32px;box-shadow:0 18px 50px rgba(15,23,42,.08)}.auth-card--loading{min-height:9rem}.auth-brand{margin-bottom:0}.auth-kicker{font-size:.75rem;letter-spacing:.05em;text-transform:uppercase;color:#666}.auth-kicker,.auth-title{margin:0 0 .5rem;font-weight:600}.auth-title{font-size:1.75rem;line-height:1.2}.auth-subtitle{margin:0;font-size:1rem;color:#555;line-height:1.5}.auth-config-notice{margin-top:1rem}.auth-config-notice code,.auth-message code{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:.85em;background:rgba(0,0,0,.06);padding:.1em .35em;border-radius:4px}.auth-form{gap:1rem;margin-top:1.25rem}.auth-field,.auth-form{display:flex;flex-direction:column}.auth-field{gap:.35rem;font-size:.92rem;color:#333}.auth-input{display:block;width:100%;padding:.65rem .75rem;border:1px solid #ccc;border-radius:8px;font:inherit;font-size:1rem;background:#fff;color:#1a1a1a}.auth-input:focus{outline:2px solid #c5d9f5;border-color:#0b57d0}.auth-input:disabled{opacity:.6;cursor:not-allowed}button.auth-submit{display:block;width:100%;margin-top:.25rem;padding:.75rem 1rem;border:none;border-radius:8px;font:inherit;font-size:.95rem;font-weight:500;color:#fff;background:#1a1a1a;cursor:pointer}button.auth-submit:hover:not(:disabled){background:#333}button.auth-submit:disabled{opacity:.5;cursor:not-allowed}.auth-message{margin:0;padding:.75rem .85rem;border-radius:8px;font-size:.92rem;line-height:1.45}.auth-message-error{background:#fff1f0;border:1px solid #f3c0bc;color:#8a1f17}.auth-message-success{background:#edf8f0;border:1px solid #b9dfc4;color:#1f5d33}.auth-message-info{background:#f3f8ff;border:1px solid #c5d9f5;color:#1f4d80}.auth-footer{margin-top:1.25rem;padding-top:1rem;border-top:1px solid #ececf1;font-size:.92rem;color:#555;text-align:center}.auth-footer-links{display:flex;flex-direction:column;align-items:center;gap:.65rem}.auth-forgot-copy{margin-top:1rem}.auth-link{color:#1a1a1a;font-weight:500;text-decoration:none}.auth-link:hover{text-decoration:underline}.auth-clerk-panel{margin-top:24px;width:100%}.auth-clerk-panel .cl-card,.auth-clerk-panel .cl-cardBox{margin:0!important;padding:0!important;border:0!important;box-shadow:none!important;background:transparent!important;border-radius:0!important}.auth-clerk-panel .cl-footer,.auth-clerk-panel .cl-footerAction{display:none}.auth-clerk-panel .cl-form,.auth-clerk-panel .cl-main{gap:16px!important}.auth-clerk-panel .cl-formField,.auth-clerk-panel .cl-formFieldRow{margin:0!important}.auth-clerk-panel .cl-formFieldLabelRow{justify-content:flex-start!important;align-items:flex-start!important;margin:0 0 8px!important}.auth-clerk-panel .cl-formFieldLabel,.auth-clerk-panel .cl-formFieldLabelRow label{text-align:left!important;justify-content:flex-start!important;margin:0 0 8px!important;font-size:.875rem;font-weight:500;color:#374151}.auth-clerk-panel .cl-formButtonPrimary,.auth-clerk-panel .cl-formFieldInput,.auth-clerk-panel .cl-formFieldInput__input,.auth-clerk-panel .cl-socialButtonsBlockButton{min-height:44px!important;max-height:44px!important;height:44px!important;box-shadow:none!important}.auth-clerk-panel .cl-formFieldInput,.auth-clerk-panel .cl-formFieldInput__input{padding:0 12px;border:1px solid #d1d5db;border-radius:8px;font-size:1rem}.auth-clerk-panel .cl-formFieldInput:focus,.auth-clerk-panel .cl-formFieldInput__input:focus{outline:2px solid #c5d9f5;border-color:#0b57d0}.auth-clerk-panel .cl-formButtonPrimary{margin:0!important;padding:0 16px;font-size:.9375rem;font-weight:500}.auth-clerk-panel .cl-socialButtonsBlockButton{padding:0 16px;font-size:.9375rem;font-weight:500;border:1px solid #d1d5db}.auth-clerk-panel .cl-dividerRow{margin:0!important}.auth-clerk-panel .cl-dividerText{font-size:.8125rem;color:#6b7280}.auth-user-menu-popover{border-radius:10px}*,:after,:before{box-sizing:border-box}html{font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;line-height:1.5;color:#1a1a1a}body,html{background:#f7f7f8;overflow-y:auto}body{margin:0;min-height:100%}.app-body,.workspace{min-height:100vh}.workspace{display:flex}.workspace-sidebar{width:280px;flex-shrink:0;background:#ececf1;border-right:1px solid #d9d9e3;padding:1.25rem 1rem 2rem;display:flex;flex-direction:column;gap:1.25rem}.workspace-main{flex:1 1;min-width:0;overflow-y:auto}.sidebar-brand{padding:0 .25rem}.sidebar-title{margin:0;font-size:1.05rem;font-weight:600;color:#1a1a1a}.sidebar-cta{display:block;padding:.65rem .85rem;border-radius:8px;background:#1a1a1a;color:#fff;text-align:center;text-decoration:none;font-weight:500;font-size:.95rem}.sidebar-cta:hover{background:#333;color:#fff}.sidebar-nav{display:flex;flex-direction:column;gap:.35rem}.sidebar-nav-link{display:block;padding:.55rem .85rem;border-radius:8px;text-decoration:none;font-weight:500;font-size:.95rem;color:#1a1a1a}.sidebar-nav-link:hover{background:#e3e3e8;color:#1a1a1a}.sidebar-nav-link--active{background:#1a1a1a;color:#fff}.sidebar-nav-link--active:hover{background:#333;color:#fff}.sidebar-footer{margin-top:auto;padding-top:.5rem}.sidebar-section{flex:1 1;min-height:0}.sidebar-section-title{margin:0 0 .65rem;padding:0 .25rem;font-size:.75rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:#666}.sidebar-empty{margin:0;padding:0 .25rem;font-size:.9rem;color:#666}.sidebar-recents{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.25rem}.sidebar-recent-item{width:100%;padding:.55rem .65rem;border:none;border-radius:8px;background:transparent;color:#1a1a1a;font:inherit;font-size:.9rem;text-align:left;cursor:pointer;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-recent-item:hover{background:#e3e3ea}.sidebar-ticket-item{display:flex;align-items:center;gap:.2rem;border-radius:8px;padding-right:.15rem}.sidebar-ticket-item--pinned{background:#e8e8ee}.sidebar-ticket-item--pinned .sidebar-ticket-card{background:transparent}.sidebar-ticket-item .sidebar-ticket-card{flex:1 1;min-width:0}.sidebar-ticket-row-actions{display:flex;align-items:center;gap:.1rem;flex-shrink:0;position:relative;z-index:2}.sidebar-ticket-pin--active{color:#1a1a1a;background:transparent}.sidebar-ticket-pin--active:hover{background:rgba(0,0,0,.08)}.sidebar-ticket-item--pinned .sidebar-ticket-pin--active{color:#1a1a1a}.sidebar-ticket-menu{position:relative}.sidebar-ticket-menu-panel{position:absolute;top:calc(100% + .25rem);right:0;z-index:20;min-width:9.5rem;padding:.25rem;border:1px solid #d9d9e3;border-radius:8px;background:#fff;box-shadow:0 8px 24px rgba(0,0,0,.1)}.sidebar-ticket-menu-item{display:block;width:100%;padding:.45rem .65rem;border:none;border-radius:6px;background:transparent;color:#1a1a1a;font:inherit;font-size:.875rem;text-align:left;cursor:pointer}.sidebar-ticket-menu-item:focus-visible,.sidebar-ticket-menu-item:hover{background:#f3f4f6;outline:none}.sidebar-ticket-menu-item--destructive{color:#b42318}.sidebar-ticket-menu-item--destructive:focus-visible,.sidebar-ticket-menu-item--destructive:hover{background:#fef3f2}.sidebar-ticket-card{display:flex;flex-direction:column;gap:.1rem;width:100%;padding:.45rem .55rem;border-radius:8px;background:transparent;color:inherit;text-decoration:none}.sidebar-ticket-card:hover{background:#e3e3ea}.sidebar-ticket-merchant{font-size:.9rem;font-weight:500;color:#1a1a1a;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-ticket-date{font-size:.8rem;color:#666}.answer-actions{margin-bottom:1rem;display:flex;flex-direction:column;align-items:flex-start;gap:.5rem}@media (max-width:768px){.workspace{flex-direction:column}.workspace-sidebar{width:100%;border-right:none;border-bottom:1px solid #d9d9e3;padding-bottom:1rem}.sidebar-recents{max-height:10rem;overflow-y:auto}}a{color:#0b57d0}.page{max-width:960px;margin:0 auto;padding:2rem 1.25rem 3rem}.page-title{margin:0 0 .5rem;font-size:1.75rem;font-weight:600}.page-subtitle{margin:0 0 1.5rem;color:#444}.page-nav{margin:-.75rem 0 1.5rem;font-size:.95rem}.page-nav a{text-decoration:none}.page-nav a:hover{text-decoration:underline}.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.divider{border:none;border-top:1px solid #ddd;margin:1.5rem 0}.question-form textarea{width:100%;min-height:6rem;padding:.75rem;font:inherit;border:1px solid #ccc;border-radius:6px;resize:vertical}.question-form textarea:disabled{background:#eee;color:#666}.tone-field{margin:.75rem 0 0;display:flex;flex-direction:column;gap:.35rem}.tone-field label{font-size:.95rem;color:#333;font-weight:500}.tone-field select{max-width:20rem;padding:.5rem .65rem;font:inherit;border:1px solid #ccc;border-radius:6px;background:#fff}.tone-field select:disabled{background:#eee;color:#666}.examples{margin:.75rem 0 1rem;color:#444}.examples ul{margin:.25rem 0 0;padding-left:1.25rem}.example-button{background:none;border:none;padding:0;font:inherit;color:#0b57d0;text-align:left;cursor:pointer;text-decoration:underline}.example-button:hover{color:#0842a0}.form-actions{display:flex;justify-content:flex-end;gap:.75rem;flex-wrap:wrap}button.primary{padding:.55rem 1.1rem;font:inherit;font-weight:500;color:#fff;background:#1a1a1a;border:none;border-radius:6px;cursor:pointer}button.primary:disabled{opacity:.5;cursor:not-allowed}button.secondary{padding:.55rem 1.1rem;border:1px solid #ccc;border-radius:6px}.icon-button,button.secondary{font:inherit;background:#fff;cursor:pointer}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:2rem;height:2rem;min-width:2rem;min-height:2rem;padding:0;border:1px solid #d1d5db;border-radius:6px;color:#374151;flex-shrink:0;text-decoration:none;box-sizing:border-box;line-height:0}.icon-button svg{display:block}.icon-button:hover{background:#f9fafb;border-color:#9ca3af}.icon-button:focus-visible{outline:2px solid #174ea6;outline-offset:2px}.icon-button:disabled{opacity:.5;cursor:not-allowed}.icon-button--destructive{color:#b42318;border-color:#f0c4c0}.icon-button--destructive:hover{background:#fef3f2;border-color:#e8a8a3}.icon-button--sm{width:1.75rem;height:1.75rem;min-width:1.75rem;min-height:1.75rem;border-radius:6px}.icon-button--ghost{border:none;background:transparent;color:#6b7280}.icon-button--ghost:hover{background:rgba(0,0,0,.06);border:none}.icon-button--ghost:focus-visible{outline:2px solid #174ea6;outline-offset:1px}button.destructive{color:#b42318;border-color:#f0c4c0;background:#fff}button.destructive:hover{background:#fef3f2;border-color:#e8a8a3}.ticket-delete-btn{padding:.35rem .65rem;font-size:.85rem}.loading-state{color:#444}.loading-state p{margin:.35rem 0;animation:pulse 1.5s ease-in-out infinite}.loading-state-slow{font-size:.95rem;color:#666;animation:none}@keyframes pulse{0%,to{opacity:1}50%{opacity:.55}}.answer-section{margin-bottom:1.25rem}.answer-card,.answer-section{overflow:visible}.answer-section h2{margin:0 0 .35rem;font-size:1rem;font-weight:600;text-transform:none}.answer-section li,.answer-section p{margin:.25rem 0;overflow-wrap:anywhere;word-break:break-word}.answer-section ol,.answer-section ul{overflow:visible;padding-left:1.25rem}.answer-text{white-space:pre-wrap}.answer-url{overflow-wrap:anywhere;word-break:break-word}.answer-empty{color:#666;font-style:italic}.sources-used{background:#f0f4f8;border:1px solid #d8e0ea;border-radius:6px}.sources-used,.topic-section{padding:.75rem 1rem;font-size:.95rem}.topic-section{background:#f8f9fa;border:1px solid #e0e0e0;border-radius:6px}.priority-section{padding:.75rem 1rem;border:1px solid #d8e0ea;border-radius:6px;background:#f8fafc}.priority-critical,.priority-high{border-color:#e6c200;background:#fff8e6}.priority-medium{border-color:#d8e0ea;background:#f8f9fa}.priority-low,.priority-unknown{border-color:#e3e7ec;background:#fafbfd}.topic-section p{margin:.2rem 0}.ai-run-routing-card{margin-bottom:.75rem}.ai-run-routing-card .ai-run-section-heading{margin:0 0 .4rem}.answer-card .ai-run-routing-card{margin-bottom:1.25rem}.ai-run-internal-answer{padding:.75rem 1rem;background:#fafbfd;border:1px solid #e3e7ec;border-radius:6px}.answer-card .ai-run-internal-answer{margin-bottom:1.25rem}.ai-run-internal-subsection{margin-top:.65rem}.ai-run-internal-subsection:first-of-type{margin-top:.35rem}.ai-run-internal-subheading{margin:0 0 .3rem;font-size:.9rem;font-weight:600}.ai-run-internal-step-list{margin:.25rem 0 0;padding-left:1.25rem}.ai-run-internal-step-list li{margin:.2rem 0}.ai-run-sources-references .ai-run-sources-subsection{margin-top:.65rem}.ai-run-sources-references .ai-run-sources-subsection:first-of-type{margin-top:.35rem}.ai-run-sources-subheading{margin:0 0 .3rem;font-size:.9rem;font-weight:600}.ai-run-debug{margin-top:.75rem;padding:.75rem 1rem;background:#fafbfd;border:1px solid #e3e7ec;border-radius:6px}.ai-run-debug-header{display:flex;justify-content:space-between;align-items:center;gap:.75rem}.ai-run-debug-header .ai-run-section-heading{margin:0}.ai-run-debug-summary{margin:.45rem 0 0;color:#555;font-size:.88rem;overflow-wrap:anywhere}.ai-run-debug-expanded{margin-top:.65rem}.ai-run-debug-json{margin:0 0 .5rem;padding:.65rem .75rem;max-height:320px;overflow:auto;background:#fff;border:1px solid #ddd;border-radius:6px;font-size:.78rem;line-height:1.4;white-space:pre-wrap;word-break:break-word}.sources-used .sublabel{margin:0 0 .35rem;color:#555;font-size:.9rem}.sources-used ul{margin:0;padding-left:0;list-style:none}.sources-used li{margin:.15rem 0}.merchant-reply-box{padding:.75rem;background:#fff;border:1px solid #ccc;border-radius:6px;overflow-wrap:anywhere;word-break:break-word}.merchant-reply-panel-header{display:flex;justify-content:space-between;align-items:center;gap:.75rem;flex-wrap:wrap;margin-bottom:.75rem}.merchant-reply-panel-header .icon-button{flex-shrink:0}.merchant-reply-panel-title{margin:0;font-size:1.25rem}.merchant-reply-plain{white-space:pre-wrap}.merchant-reply-content{display:flex;flex-direction:column;gap:1rem}.merchant-reply-agent-intro,.merchant-reply-greeting{margin:0;line-height:1.5;color:#1a1a1a}.merchant-reply-agent-intro{margin-bottom:.15rem}.merchant-reply-signoff{margin-top:.25rem;padding-top:.85rem;border-top:1px solid #ececec}.merchant-reply-signoff .merchant-reply-paragraph{margin:.15rem 0}.merchant-reply-opening{color:#1a1a1a}.merchant-reply-section{padding-top:.15rem}.merchant-reply-section+.merchant-reply-section{border-top:1px solid #ececec;padding-top:.85rem}.merchant-reply-section-heading{margin:0 0 .5rem;font-size:.95rem;font-weight:600;color:#1a1a1a}.merchant-reply-paragraph,.merchant-reply-preamble{margin:.35rem 0;line-height:1.5;color:#333}.merchant-reply-preamble{margin-bottom:.35rem}.merchant-reply-list{margin:.35rem 0 0;padding-left:1.25rem;line-height:1.5;color:#333}.merchant-reply-list li+li{margin-top:.25rem}.review-warning{padding:.75rem 1rem;background:#fff8e6;border:1px solid #e6c200;border-radius:6px}.citation{display:block;font-size:.85rem;color:#555;overflow-wrap:anywhere;word-break:break-word}.copy-row{display:flex;gap:.75rem;flex-wrap:wrap;margin-top:1rem}.error-card{padding:1rem;background:#fff5f5;border:1px solid #e8b4b4;border-radius:6px}.error-card h2{margin:0 0 .35rem;font-size:1rem;color:#8b1a1a}.error-card p{margin:0;color:#444}.status-badge{display:inline-block;margin-bottom:1rem;padding:.2rem .55rem;font-size:.8rem;font-weight:500;text-transform:uppercase;letter-spacing:.03em;border-radius:4px;background:#e8e8e8}.status-badge--success{background:#e6f4ea;color:#137333}.status-badge--insufficient{background:#fef7e0;color:#8a6d00}.status-badge--failed{background:#fce8e6;color:#c5221f}.ticket-section h2{margin:0 0 1rem;font-size:1.1rem;font-weight:600}.tickets-page-header{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.25rem}.tickets-page-header .page-title{margin:0}.ticket-create-section{margin-bottom:1.25rem;padding:1rem;background:#fff;border:1px solid #ddd;border-radius:8px}.ticket-form .ticket-field{margin-bottom:.85rem;display:flex;flex-direction:column;gap:.35rem}.ticket-form label{font-size:.95rem;color:#333;font-weight:500}.ticket-detail-controls select,.ticket-form input,.ticket-form select,.ticket-form textarea{width:100%;padding:.75rem;font:inherit;border:1px solid #ccc;border-radius:6px;background:#fff}.ticket-detail-controls select{max-width:none}.ticket-form textarea{min-height:6rem;resize:vertical}.ticket-form-error{margin:0 0 .75rem;color:#8b1a1a}.ticket-form-hint{margin:-.25rem 0 1rem;color:#666;font-size:.9rem}.ticket-form-success{color:#0f766e}.ticket-empty{margin:0;color:#666}.ticket-list{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.85rem}.ticket-card{padding:1rem;background:#fff;border:1px solid #ddd;border-radius:8px}.ticket-card-header{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem}.ticket-card-title{margin:0;font-size:1.05rem;font-weight:600}.ticket-card-actions{display:flex;align-items:center;gap:.4rem;flex-shrink:0}.ticket-card-merchant{margin:.35rem 0 .6rem;color:#555;font-size:.95rem}.ticket-card-badges{display:flex;flex-wrap:wrap;gap:.5rem;margin-bottom:.75rem}.ticket-badge{display:inline-block;padding:.15rem .5rem;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.03em;border-radius:4px;background:#eef1f4;color:#333}.ticket-badge--status{background:#e8f0fe;color:#174ea6}.ticket-badge--auto{background:#f3f4f6;color:#555}.ticket-badge--ai-running,.ticket-badge--auto{text-transform:none;letter-spacing:normal;font-weight:500}.ticket-badge--ai-running{background:#fff7ed;color:#c2410c}.ticket-card-meta{margin:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(10rem,1fr));grid-gap:.75rem;gap:.75rem;font-size:.9rem}.ticket-card-meta div{margin:0}.ticket-card-meta dt{margin:0;color:#666;font-weight:500}.ticket-card-meta dd{margin:.15rem 0 0;color:#1a1a1a}.ticket-loading{margin:0;color:#666}.ticket-not-found .page-subtitle{margin-bottom:1rem}.ticket-detail-header{margin-bottom:1.5rem}.ticket-detail-merchant-row{display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap;margin:.25rem 0 .75rem}.ticket-detail-merchant{margin:0;color:#555;font-size:.95rem}.ticket-detail-merchant--empty{color:#888;font-style:italic}.ticket-merchant-row{display:flex;flex-wrap:wrap;align-items:flex-end;gap:1rem}.ticket-merchant-item{flex:1 1 10rem;min-width:0;display:flex;flex-direction:column;gap:.25rem}.ticket-merchant-label{font-size:.85rem;color:#666;font-weight:500;line-height:1.25}.ticket-merchant-label--spacer{visibility:hidden;-webkit-user-select:none;-moz-user-select:none;user-select:none}.ticket-merchant-actions{flex:0 0 auto;display:flex;flex-direction:column;gap:.25rem;position:relative;z-index:1}.ticket-merchant-action-btn,.ticket-merchant-form .ticket-merchant-item input{margin:0;box-sizing:border-box;height:2.875rem;min-height:2.875rem}.ticket-merchant-action-btn.icon-button{width:2.875rem;min-width:2.875rem}.ticket-merchant-action-btn{display:inline-flex;align-items:center;justify-content:center;padding-top:0;padding-bottom:0;white-space:nowrap}.ticket-merchant-input--readonly{background:#f3f4f6;color:#4b5563;border-color:#d1d5db;cursor:default}.ticket-merchant-input--readonly::placeholder{color:#9ca3af;font-style:italic}.ticket-merchant-form .ticket-form-error{margin-top:.75rem}.ticket-detail-badges{margin:0;flex-shrink:0}.ticket-detail-merchant-row .ticket-card-badges{margin-bottom:0}.ticket-detail-meta{margin:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(10rem,1fr));grid-gap:.75rem;gap:.75rem;font-size:.9rem}.ticket-detail-meta div{margin:0}.ticket-detail-meta dt{margin:0;color:#666;font-weight:500}.ticket-detail-meta dd{margin:.15rem 0 0;color:#1a1a1a}.ticket-detail-controls{display:grid;grid-template-columns:repeat(auto-fit,minmax(12rem,1fr));grid-gap:1rem;gap:1rem;margin-bottom:1rem}.ticket-ai-actions,.ticket-coming-next{margin-top:.5rem}.ticket-ai-hint{margin:.5rem 0 0;color:#666;font-size:.9rem}.ticket-ai-notice{margin:.65rem 0 0;padding:.6rem .75rem;background:#eef6ff;border:1px solid #b6d4fe;border-radius:6px;color:#174ea6;font-size:.9rem}.ai-run-info-needed ul{margin:.25rem 0 0;padding-left:1.25rem}.ai-run-draft-label{margin:0 0 .35rem}.ai-run-list,.message-list{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.75rem}.ai-run-card,.message-card{padding:.85rem 1rem;background:#fff;border:1px solid #ddd;border-radius:8px}.ai-run-card--timeline{background:#f8fbff;border-color:#c5d9f5}.ai-run-card-header{display:flex;justify-content:space-between;align-items:center;gap:.75rem;margin-bottom:.5rem}.timeline-ai-badge{display:inline-block;padding:.15rem .5rem;font-size:.75rem;font-weight:600;border-radius:4px;background:#e8f0fe;color:#174ea6}.conversation-timeline{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.75rem}.timeline-item--message{margin:0}.timeline-item--collapsed{opacity:.98}.timeline-card-header{display:flex;justify-content:space-between;align-items:flex-start;gap:.75rem;margin-bottom:.5rem}.timeline-card-title{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem .75rem;min-width:0}.timeline-collapsed-preview{display:flex;flex-direction:column;gap:.35rem}.timeline-preview-meta,.timeline-preview-text{margin:0;font-size:.92rem;line-height:1.45;color:#444}.timeline-preview-meta{color:#666;font-size:.85rem}.ticket-timeline-note{margin:.75rem 0 0;color:#666;font-size:.9rem}.message-card-header{display:flex;justify-content:space-between;align-items:center;gap:.75rem;margin-bottom:.5rem}.message-role-badge{display:inline-block;padding:.15rem .5rem;font-size:.75rem;font-weight:600;border-radius:4px}.message-role-badge--customer{background:#e8f0fe;color:#174ea6}.message-role-badge--support{background:#e6f4ea;color:#137333}.message-role-badge--internal_note{background:#fef7e0;color:#8a6d00}.message-card-time{font-size:.85rem;color:#666}.message-card-body{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.message-card--internal_note{border-color:#e6c200;background:#fffdf5}.ai-run-card p{margin:.35rem 0}.ai-run-meta{color:#666;font-size:.9rem}.ai-run-reply{display:flex;flex-direction:column;gap:.35rem}.ai-run-section{margin-top:.65rem;padding-top:.65rem;border-top:1px solid #eee}.ai-run-section--warning{background:#fff8f0;margin-left:-.5rem;margin-right:-.5rem;padding:.65rem .5rem .5rem;border-radius:6px;border-top:none}.ai-run-section-heading{margin:0 0 .35rem;font-size:.95rem;font-weight:600}.ai-run-empty{margin:0;color:#666;font-size:.9rem}.ai-run-compact-list,.ai-run-source-list{margin:.25rem 0 0;padding-left:1.25rem}.ai-run-source-list li{margin:.2rem 0;font-size:.92rem}.ai-run-source-label,.ai-run-source-url{color:#666;font-size:.85rem}.ai-run-review-reason{font-size:.92rem}.ai-run-next-step--featured{margin-top:.5rem;padding:.75rem;background:#f3f8ff;border-radius:6px;border:1px solid #c5d9f5;border-top:none}.ai-run-next-step-text{margin:0;font-size:.95rem;line-height:1.45}.dashboard-page{min-height:100vh;padding:0 24px 48px;background:#f7f7f8}.dashboard-workspace{width:100%;max-width:1040px;margin:0 auto}.dashboard-topbar{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:20px 0;border-bottom:1px solid #e5e7eb;margin-bottom:32px}.dashboard-product-name{font-size:.95rem;font-weight:600;color:#1a1a1a}.dashboard-hero h1{margin:0 0 .5rem;font-size:1.75rem;font-weight:600;line-height:1.2}.dashboard-lede{margin:0;color:#555;line-height:1.5}.dashboard-action-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:16px;gap:16px;margin-top:32px}.dashboard-action-card{display:block;padding:24px;background:#fff;border:1px solid #e5e7eb;border-radius:12px;text-decoration:none;color:inherit;transition:border-color .15s ease,box-shadow .15s ease}.dashboard-action-card:hover{border-color:#d1d5db;box-shadow:0 4px 16px rgba(15,23,42,.06)}.dashboard-action-card--primary{background:#1a1a1a;border-color:#1a1a1a;color:#fff}.dashboard-action-card--primary:hover{background:#333;border-color:#333;color:#fff}.dashboard-action-card-title{margin:0 0 .5rem;font-size:1.05rem;font-weight:600;line-height:1.3}.dashboard-action-card-copy{margin:0;font-size:.92rem;line-height:1.45;color:#6b7280}.dashboard-action-card--primary .dashboard-action-card-copy{color:rgba(255,255,255,.78)}.dashboard-section-title{margin:0;font-size:.8125rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:#6b7280}.dashboard-status{margin-top:40px}.dashboard-status-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:12px;gap:12px;margin-top:12px}.dashboard-status-card{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:16px}.dashboard-status-card-title{margin:0 0 .35rem;font-size:.875rem;font-weight:600;color:#1a1a1a}.dashboard-status-card-detail{margin:0;font-size:.8125rem;line-height:1.4;color:#6b7280}.dashboard-status-card--active .dashboard-status-card-detail{color:#1f5d33}.dashboard-status-card--pending .dashboard-status-card-detail{color:#92400e}@media (max-width:900px){.dashboard-status-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:640px){.dashboard-page{padding:0 16px 32px}.dashboard-topbar{margin-bottom:24px}.dashboard-action-cards{margin-top:24px}.dashboard-action-cards,.dashboard-status-grid{grid-template-columns:1fr}}.reference-page{min-height:100vh;padding:2rem 1rem 3rem;background:#f7f7f8}.reference-shell{width:min(100%,1080px);margin:0 auto;background:#fff;border:1px solid #d9d9e3;border-radius:12px;padding:1.75rem;box-shadow:0 8px 24px rgba(0,0,0,.04)}.reference-header{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;margin-bottom:1.5rem;padding-bottom:1.25rem;border-bottom:1px solid #ececf1}.reference-header h1{margin:0 0 .35rem;font-size:1.75rem;font-weight:600}.reference-header-actions{display:flex;flex-direction:column;align-items:flex-end;gap:.75rem}.reference-back-link{color:#1a1a1a;font-size:.92rem;font-weight:500;text-decoration:none}.reference-back-link:hover{text-decoration:underline}.reference-content{display:grid;grid-gap:2rem;gap:2rem}.reference-toc{padding:1rem 1.1rem;border-radius:10px;background:#f7f7f8;border:1px solid #ececf1}.reference-toc-label{margin:0 0 .5rem;font-size:.8rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:#666}.reference-toc-list{margin:0;padding-left:1.25rem;line-height:1.6}.reference-toc-list a{color:#1a1a1a}.reference-section{scroll-margin-top:1rem}.reference-section-title{margin:0 0 1rem;font-size:1.25rem;font-weight:600}.reference-lede,.reference-note{margin:0 0 1rem;color:#555;line-height:1.55}.reference-callout-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));grid-gap:.85rem;gap:.85rem;margin-bottom:1rem}.reference-callout{padding:1rem;border-radius:10px;border:1px solid #e4e4ea;background:#fafafa}.reference-callout h3{margin:0 0 .5rem;font-size:1rem}.reference-callout p{margin:0;color:#444;line-height:1.5;font-size:.95rem}.reference-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));grid-gap:1rem;gap:1rem}.reference-card-grid--compact{grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}.reference-card{padding:1rem 1.1rem;border:1px solid #e4e4ea;border-radius:10px;background:#fff}.reference-card-title{margin:0 0 .75rem;font-size:1rem;font-weight:600;line-height:1.35}.reference-card p{margin:0 0 .65rem;font-size:.94rem;line-height:1.5;color:#333}.reference-list{margin:0 0 .75rem;padding-left:1.2rem;font-size:.92rem;line-height:1.45;color:#333}.reference-table-wrap{overflow-x:auto}.reference-table{width:100%;border-collapse:collapse;font-size:.92rem}.reference-table td,.reference-table th{padding:.7rem .75rem;border:1px solid #e4e4ea;text-align:left;vertical-align:top}.reference-table th{background:#f7f7f8;font-weight:600}.reference-muted{color:#666;font-size:.88rem}.reference-pipeline{margin:0 0 1rem;padding-left:1.35rem;line-height:1.6}.reference-source-list{margin:0;padding-left:1.25rem;line-height:1.7}@media (max-width:640px){.page,.reference-page{padding:1.25rem .75rem 2rem}.reference-shell{padding:1.25rem}.reference-header{flex-direction:column}.reference-header-actions{align-items:flex-start}.form-actions{justify-content:stretch}.form-actions button{flex:1 1}.ticket-merchant-actions{flex:1 1 100%;justify-content:stretch}.ticket-merchant-actions button{flex:1 1}}